Contact Us
Contact Us
Encountering issues with your FALLPILL tools or existing orders? Our professional customer support team is always on hand to assist you with product consultations, order status inquiries, shipping information, return procedures, payment issues, privacy-related requests, and all other service questions.
Customer support for FALLPILL is provided by Chengdu Tianpu Zhengda Technology Co., Ltd.
🏠︎Unit 2, Building 1, No. 31 Zhaojuesi Heng Road, Chenghua District, Chengdu City, Sichuan Province
(8 AM - 7 PM, Monday - Saturday)
To help us resolve your issue quickly and accurately, please provide your order number and the checkout email address when contacting us about a purchased order.
If you receive damaged, defective, incorrect products or missing accessories, please attach clear photos and videos of the product, outer packaging, and shipping label. This allows our team to verify the problem and process your request efficiently.
Return Reminder
Please contact our customer service team before returning any items. We will review your application and provide official return instructions and a valid dedicated return address for your order.
We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carrier verification, payment disputes, order investigation, or privacy matters may require additional processing time for comprehensive review.